Stop Taking The Service Out Of Your Service Business

During my recent month-long trip to Thailand, I've gotten a chance to talk with a lot of people about their businesses. Also, in my circles I'm hearing a lot about automation, specifically automating customer service. The goal is to automate their services. Here's a question... When you call a company to get help and you have to listen to a long menu of options and keep choosing a number to get closer to solving your…

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Live The Life You Want

A Success Fable Are You Delaying Your Ideal Life By Following Someone Else's Success Script? An American investment banker was at the pier of a small coastal Mexican village when a small boat with just one fisherman docked. Inside the small boat were several large yellowfin tuna. The American complimented the Mexican on the quality of his fish and asked how long it took to catch them. The Mexican replied, “only a little while. The…

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